Karen Follman
Instructor
Customer Experience Manager
Expertise
- Customer Service
- Communication Skills
- Remote Team Management
- Conflict Resolution
- Empathy
- Client Retention
With a strong background in customer service and support, I have spent the last 15 years helping companies enhance their customer experience through effective communication, empathy, and problem-solving. My focus is on training remote teams to deliver exceptional service, regardless of location.
Experiences
-
Customer Service Director
Verizon - ( Jan 10 - Jul 23 )
5
Courses
1078
Students
1283
Enrolls
Courses
Karen Follman
Customer Experience Manager
Karen Follman
Customer Experience Manager
Karen Follman
Customer Experience Manager
Karen Follman
Customer Experience Manager
