What You will Learn From This course

By the end of this course, you will:

• Develop the ability to communicate clearly and effectively in both personal and professional settings.
• Learn active listening skills to better understand and respond to others.
• Understand the importance of non-verbal communication and how to use it effectively.
• Gain confidence in public speaking and delivering presentations.

Course Curriculum

Requirements

No prior communication training is required. An open mind and a willingness to practice and apply new skills are essential. A reliable internet connection is necessary for accessing course materials and participating in interactive activities.

Description

Effective Communication Skills is designed to provide you with the essential tools and techniques needed to communicate clearly and confidently in any situation. This course covers the basics of verbal and non-verbal communication, active listening, and how to tailor your message to different audiences. Whether you are looking to improve your interpersonal skills or enhance your professional communication, this course offers practical strategies that can be applied in everyday life.

Instructor Profile

Karen Follman

Customer Experience Manager

With a strong background in customer service and support, I have spent the last 15 years helping companies enhance their customer experience through effective communication, empathy, and problem-solving. My focus is on training remote teams to deliver exceptional service, regardless of location.

Experiences

• Customer Service Director

  Verizon (Jan 10 - Jul 23 )

Reviews

Glenda Taylor

22-10-2023 02:28 PM

Taking this course was exceptionally well-crafted. The concepts in Effective Communication Skills were explained thoroughl...

Jamie Wheeler

26-03-2024 01:44 PM

The journey through this course was professionally delivered. Effective Communication Skills was a rewarding experience and e...

Isabella Rogers

20-09-2023 10:42 PM

The overall experience of this course was thorough yet concise. Effective Communication Skills del...