Chat Support Best Practices
0m
10 LessonLearn the essential techniques for providing effective chat support. This course covers communication skills, managing multiple chats, and delivering excellent customer service in a fast-paced environment.
Instructor Profile
Karen Follman
Customer Experience Manager
With a strong background in customer service and support, I have spent the last 15 years helping companies enhance their customer experience through effective communication, empathy, and problem-solving. My focus is on training remote teams to deliver exceptional service, regardless of location.
Experiences
-
Customer Service Director
Verizon (Jan 10 - Jul 23 )
Reviews
Glenda Taylor
I’m really glad I chose this course because it was professionally delivered. I gained significant...
Krista Murphy
Without a doubt, this course was both challenging and rewarding. Chat Support Best Pr...
Darrell Welch
This course stands out as both challenging and rewarding. Thanks to Chat Support Best Practices, I...
Evelyn Walker
Signing up for this course proved to be highly pertinent. Chat Support Best Practices has clarified many of my previo...
Bridget Mahoney
ober all great experiance
Bridget Mahoney
ober all great experiance
Taylor Miesner
I learned so much through this and feel confident I'll be able to be successful in this role.
Reggie Achevarra
Very insightful and to the point
Latisha wootton
Perfect lesson
Kevin Brown
Amazing information
Kevin Brown
Amazing information
Kianna Cooper
I was using an iPad to start I got on and it glitched in and out and completed all of the assignments 1-4 with one failed quiz. I would like to reset the whole course but they are so hard to contact in help center. Just trying to reset the assessment; and really give myself a shot.
Nickolas James
Fantastic!!
Katrina Knott Katrina Knott
Common sense. Not sure why it was a paid for by employee requirement.
The Scam Police
Garbage! 1 - 2 paragraphs per section with one quiz question with a choice of A or B. No final test, all questions are common sense. I finished the course in under 10 minutes. Save your money, this is a SCAM!
Danny Vx
The lessons were clear and straight to the point.
Carrie wetch
I was doing the courses and accidentally hit the back button BEFORE even starting the quiz, and it automatically failed me. Customer service is impossible to get a hold of.
Kiarra Brown
Easy and informative.
Katrail Maurice
Awesome!
Instructor Profile
Karen Follman
Customer Experience Manager
With a strong background in customer service and support, I have spent the last 15 years helping companies enhance their customer experience through effective communication, empathy, and problem-solving. My focus is on training remote teams to deliver exceptional service, regardless of location.
Experiences
-
Customer Service Director
Verizon (Jan 10 - Jul 23 )
Reviews
Glenda Taylor
I’m really glad I chose this course because it was professionally delivered. I gained significant...
Krista Murphy
Without a doubt, this course was both challenging and rewarding. Chat Support Best Pr...
Darrell Welch
This course stands out as both challenging and rewarding. Thanks to Chat Support Best Practices, I...
Evelyn Walker
Signing up for this course proved to be highly pertinent. Chat Support Best Practices has clarified many of my previo...
Bridget Mahoney
ober all great experiance
Bridget Mahoney
ober all great experiance
Taylor Miesner
I learned so much through this and feel confident I'll be able to be successful in this role.
Reggie Achevarra
Very insightful and to the point
Latisha wootton
Perfect lesson
Kevin Brown
Amazing information
Kevin Brown
Amazing information
Kianna Cooper
I was using an iPad to start I got on and it glitched in and out and completed all of the assignments 1-4 with one failed quiz. I would like to reset the whole course but they are so hard to contact in help center. Just trying to reset the assessment; and really give myself a shot.
Nickolas James
Fantastic!!
Katrina Knott Katrina Knott
Common sense. Not sure why it was a paid for by employee requirement.
The Scam Police
Garbage! 1 - 2 paragraphs per section with one quiz question with a choice of A or B. No final test, all questions are common sense. I finished the course in under 10 minutes. Save your money, this is a SCAM!
Danny Vx
The lessons were clear and straight to the point.
Carrie wetch
I was doing the courses and accidentally hit the back button BEFORE even starting the quiz, and it automatically failed me. Customer service is impossible to get a hold of.
Kiarra Brown
Easy and informative.
Katrail Maurice
Awesome!
