What You will Learn From This course

By the end of this course, you will:

• Develop effective communication skills tailored for customer service interactions.
• Learn strategies for handling challenging customer situations with professionalism and poise.
• Understand the importance of customer satisfaction and how to build long-term relationships.
• Gain confidence in your ability to represent your company and brand positively.

Course Curriculum

Requirements

No prior experience in customer service is required. A willingness to learn and engage with course materials is essential. A reliable internet connection is necessary for accessing course materials and participating in practical exercises.

Description

Customer Service Excellence is designed to provide you with the foundational skills and knowledge necessary to excel in customer service roles. This course covers essential communication techniques, strategies for handling difficult customers, and methods for creating lasting positive impressions. Whether you are new to customer service or seeking to refine your skills, this course will equip you with the tools needed to deliver outstanding service and support.

Instructor Profile

Karen Follman

Customer Experience Manager

With a strong background in customer service and support, I have spent the last 15 years helping companies enhance their customer experience through effective communication, empathy, and problem-solving. My focus is on training remote teams to deliver exceptional service, regardless of location.

Experiences

• Customer Service Director

  Verizon (Jan 10 - Jul 23 )

Reviews

Krista Murphy

15-02-2024 04:05 PM

Taking this course was exceptionally well-crafted. Customer Service Excellence offered a fresh persp...